Privacy Policy

This Privacy Policy governs the relationship between you, as the USER of this website, and PHOENIX NATURAL PRODUCTS LTD, the owner and operator of the website. PHOENIX NATURAL PRODUCTS LTD is committed to safeguarding your privacy and takes the protection of your personal information very seriously. This Privacy Policy applies to the collection and use of any and all data obtained by us or provided by you in connection with your use of this website.

This Privacy Policy should be read in conjunction with our Terms and Conditions, which are available at: www.phoenixproducts.co.uk.

We encourage you to review this Privacy Policy carefully.

Definitions and Interpretation
For the purposes of this Privacy Policy, the following terms shall have the meanings ascribed to them:

Data

• Refers collectively to all information submitted by you to PHOENIX NATURAL PRODUCTS LTD through the website. This definition includes, where applicable, the meanings ascribed by relevant data protection laws.

Data Protection Laws

• Refers to any applicable laws governing the processing of personal data, including, but not limited to, the UK General Data Protection Regulation (UK GDPR) and any related national implementing or supplementary laws, regulations, and secondary legislation.

UK GDPR

• Refers to the United Kingdom General Data Protection Regulation.

PHOENIX NATURAL PRODUCTS LTD

• PHOENIX NATURAL PRODUCTS LTD, a company incorporated in England and Wales with company registration number 02678112, whose registered office is located at Unit 4A, Bridge Road Industrial Estate, Bridge Road, Southall, Middlesex, England, UB2 4AB.

USER or YOU

• Refers to any third party accessing the website who is not:

(i) Employed by PHOENIX NATURAL PRODUCTS LTD and acting in the course of their employment, or

(ii) Engaged as a consultant or otherwise providing services to PHOENIX NATURAL PRODUCTS LTD and accessing the website in connection with the provision of such services.

WEBSITE

The website currently being accessed, www.phoenixproducts.co.uk, and any associated subdomains, except where explicitly governed by their own terms and conditions.

Definitions and Interpretation

2. In this Privacy Policy, unless the context requires otherwise
3. The singular includes the plural, and vice versa.
4. References to subclauses, clauses, schedules, and appendices are to the subclauses, clauses, schedules, or appendices of this Privacy Policy.
5. References to a “person” include individuals, firms, companies, government entities, trusts, and partnerships.
6. The term “including” shall be construed to mean “including without limitation.”
7. References to any statutory provision include any modification or amendment of that provision.
8. Headings and subheadings do not form part of this Privacy Policy.

Scope of this Privacy Policy

3. This Privacy Policy applies solely to the actions of PHOENIX NATURAL PRODUCTS LTD and USER in relation to this website. It does not extend to any external websites accessible from this website, including any links provided to social media platforms or other third-party websites.
4. For the purposes of applicable data protection laws, PHOENIX NATURAL PRODUCTS LTD acts as the “Data Controller,” meaning the company determines the purposes and means of processing your data.

Data Collected

5.The following data may be collected from you, including personal data, in accordance with this Privacy Policy:

1. Name;
2. Contact information, such as email addresses and telephone numbers;
3. Information provided by you in the message section of this website.

How Data is Collected

6. Data is collected through the following methods:
7. Data provided by you; and
8. Data collected automatically.

Data Provided by You

7. PHOENIX NATURAL PRODUCTS LTD may collect data voluntarily provided by you, including, but not limited to:
8. Information submitted through forms available on our website; and
9. Customer support information, including details you choose to share in communications with us, such as messages sent through the Services.

All data collection is carried out in compliance with the terms of this Privacy Policy.

Data Collected Automatically

8.When you access the website, we may automatically collect certain information, such as:

1. Details about your visit, including IP address, dates, times, frequency of access, and your interactions with website content.

Use of Cookies on Our Website

Like many business websites, we use Cookies on our Site to enhance its functionality and improve our Services. Cookies enable us to remember your preferences and actions, perform analytics, and better understand how users interact with our Services, which supports our legitimate interests in administering, improving, and optimizing our Site.

We may also allow third parties and service providers, such as Google Analytics and similar platforms, to use Cookies on our Site. This helps tailor the services, products, and advertisements displayed on our Site and other websites to better suit your preferences.

By default, most web browsers accept Cookies automatically. However, you can adjust your browser settings to remove or reject Cookies if you prefer. Please note that removing or blocking Cookies may negatively affect your user experience, as certain features or functions of our Services may no longer work correctly or may become unavailable. Additionally, blocking Cookies may not completely prevent the sharing of information with third parties, such as advertising partners.

The data collected through Cookies is used to improve website functionality, enhance navigation, and deliver a better user experience.

Use of Data

9. The collected data may be used by us to:
10. To communicate with you, provide customer support, and enhance our services. This use is necessary to fulfill our legitimate interests, including ensuring responsiveness, delivering effective services, and maintaining our business relationship with you.
11. Maintain internal records. User-submitted data, such as contact information, is stored in internal databases to maintain accurate and up-to-date records of customers, clients, or website users. User-submitted information, including inquiries or messages, is stored as part of communication logs for reference in case of follow-up or dispute resolution.
12. Provide and improve our products and services.

All use of data will be in accordance with this Privacy Policy.

10. We may process your data for the purposes outlined above based on our legitimate interests. If you object to this, you have the right to do so in certain circumstances (refer to the section titled Your Rights).

Sharing of Data

11. We may share your data with the following entities, for the purposes outlined below:
12. Employees, agents, and professional advisors of PHOENIX NATURAL PRODUCTS LTD to determine the most appropriate service or advice for you.
13. We may disclose your information if required to do so by law or if we believe such action is necessary to comply with legal processes or to protect our rights.

All data sharing is conducted in accordance with this Privacy Policy.

Keeping Data Secure

12. We implement technical and organizational measures to safeguard your data, including:
13. Storing your data on secure servers.
14. Measures are also in place to address suspected data breaches. If you suspect misuse, loss, or unauthorized access to your data, please contact us immediately at info@phoenixproducts.co.uk.
15. For additional guidance on protecting your personal data and devices, please visit www.getsafeonline.org, a resource supported by HM Government and leading businesses.

Data Retention

15. We will retain your data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
16. Even after deletion, your data may remain on backup or archival media for legal, tax, or regulatory purposes.

Your Rights

17. You have the following rights concerning your data:
18. Right to Access: You may request copies of the information we hold about you, or request that we modify, update, or delete such information. Requests deemed “manifestly unfounded or excessive” may incur a fee, or be refused, with reasons provided.
19. Right to Rectification: You may request that we correct inaccuracies or complete incomplete data.
20. Right to Erasure: You may request that we delete your data.
21. Right to Restrict Processing: You may request limitations on how your data is processed.
22. Right to Data Portability: You may request that your data be transferred to another organization.
23. Right to Object: You may object to the processing of your data, including for legitimate interest purposes.
24. To exercise these rights, or withdraw consent for processing, please contact us at info@phoenixproducts.co.uk.
25. If you are dissatisfied with our handling of your complaint, you may contact the UK Information Commissioner’s Office (ICO) via their website at https://ico.org.uk/
26. Please ensure that the data we hold about you is accurate and up to date. Notify us promptly of any changes.

Links to Other Websites

21. This website may contain links to third-party websites. PHOENIX NATURAL PRODUCTS LTD does not control these websites and is not responsible for their content. We encourage you to review their privacy policies before use.

Business Changes

22. PHOENIX NATURAL PRODUCTS LTD may expand, reduce, or sell parts of its business. In such cases, data relevant to the transferred business may be passed to new owners under this Privacy Policy.
23. We may disclose data to prospective purchasers of our business.
24. In all cases, steps will be taken to ensure your privacy remains protected.

General

25. Your rights under this Privacy Policy cannot be transferred to another person. We may transfer our rights where this does not adversely affect your rights.
26. If any provision of this Privacy Policy is deemed invalid or unenforceable by a court, the remaining provisions shall remain unaffected.
27. No delay or omission in enforcing rights under this Privacy Policy shall be deemed a waiver of those rights.
28. This Privacy Policy shall be governed by the laws of England and Wales. Disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

Changes to this Privacy Policy

29. PHOENIX NATURAL PRODUCTS LTD reserves the right to amend this Privacy Policy as necessary or as required by law. Changes will be posted on the website, and your continued use of the website signifies acceptance of the updated Privacy Policy.

This privacy policy was created on 17 January 2025