Terms & Conditions

Welcome to the website of PHOENIX NATURAL PRODUCTS LTD (“we,” “us,” or “our”). These Terms and Conditions (“Terms”) govern your use of our website located at WWW.PHOENIXPRODUCTS.CO.UK (the “Site”), including any content, functionality, products, and services offered on or through the Site. By accessing or using the Site, you agree to comply with and be bound by these Terms. If you do not agree to these Terms, please refrain from using the Site.

1. Acceptance of Terms

By accessing or using this Site, you confirm that you have read, understood, and agree to be bound by these Terms. If you are using the Site on behalf of a business or entity, you represent that you have the authority to bind that entity to these Terms which can be found at

2. About Us

PHOENIX NATURAL PRODUCTS LTD specialises in the supply of essential oils, cosmetic ingredients, carrier oils, floral waters, organic products and the manufacturing of cosmetic products. Our website is designed to provide information about our products and services, share industry-related insights, and enable customers to contact us directly.

3. Use of the Site
A. Permitted Use

You may use the Site only for lawful purposes and in accordance with these Terms. You agree not to:

• Use the Site in any way that violates applicable local, national, or international laws or regulations.
• Use the Site for any fraudulent or harmful purposes.
• Attempt to gain unauthorized access to, interfere with, damage, or disrupt any parts of the Site, its server, or connected networks.

B. User Responsibilities

You are responsible for ensuring that all information you provide on the Site, including through the “Contact Us” page, is accurate, current, and complete.

4. Content and Intellectual Property

A. Ownership of Content

All content on this Site, including text, images, graphics, logos, and other materials, is the property of PHOENIX NATURAL PRODUCTS LTD or its licensors and is protected by copyright, trademark, and other intellectual property laws.

B. Use of Free Stock Images

Some images displayed on the Site are free stock images sourced from Canva and are used in compliance with their licensing terms.

C. Prohibited Use

You may not reproduce, distribute, modify, or use any content from this Site for commercial purposes without prior written consent from PHOENIX NATURAL PRODUCTS LTD.

5. Products and Services

A. Product Information

The products and services advertised on the Site are subject to availability and may vary. All descriptions, specifications, and pricing are provided for informational purposes and may be subject to change without notice.

B. No Warranties

We make no guarantees about the suitability or effectiveness of our products for specific purposes. Customers should review product information carefully and consult relevant experts before use.

6. Contact Us Page

Our Site includes a “Contact Us” page where users can submit their name, contact details, and a message. By submitting this information, you agree to:

• Provide accurate and truthful information.
• Allow us to process the data for purposes of responding to your inquiry and improving our services, as outlined in our Privacy Policy.

7. Privacy Policy

Your use of the Site is also governed by our Privacy Policy, which details how we collect, use, and protect your personal information. Please review our Privacy Policy carefully before using the Site.

8. Third-Party Links

The Site may contain links to third-party websites or resources. These links are provided for your convenience only. PHOENIX NATURAL PRODUCTS LTD does not endorse or control the content of third-party websites and is not responsible for any loss or damage that may arise from your use of them.

9. Limitation of Liability

To the fullest extent permitted by law, PHOENIX NATURAL PRODUCTS LTD and its officers, directors, employees, and agents will not be liable for any direct, indirect, incidental, consequential, or punitive damages arising out of or related to your use of the Site or the products and services advertised on the Site.

10. Indemnification

You agree to indemnify and hold PHOENIX NATURAL PRODUCTS LTD harmless from any claims, damages, or expenses (including legal fees) arising out of your use of the Site or your breach of these Terms.

11. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Changes to These Terms

PHOENIX NATURAL PRODUCTS LTD reserves the right to update or revise these Terms at any time. Any changes will be posted on this page, and your continued use of the Site after such changes signifies your acceptance of the updated Terms.

13. Contact Information

If you have any questions or concerns about these Terms, please contact us:

• Email: info@PhoenixProducts.co.uk
• Address: Unit A4 Bridge Road Industrial Estate, Bridge Road, Southall, Middlesex, UB2 4AB, U.k.

By using this Site, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.

Last Updated: 17TH JANUARY 2025